Will I receive an order confirmation?
Once you have placed an order with us, you will receive by email an order confirmation. On the order confirmation you can find an overview of the items ordered and the costs, including any shipping charges and 21% VAT.
Can I pick up my order?
Yes, this is only possible by appointment.
How do I submit a photo?
After you have placed the order through the website, you can send your own photo to me by email: firstname.lastname@example.org. To send multiple images you can use www.wetransfer.com (free).
Which file format should I deliver?
The most common file format is JPEG.
Which photo quality is good?
The picture must be minimum 72 dpi on the largest possible format. If the supplied photo quality is not good enough, we will of course contact you. You will also receive an example for approval.
I have a color photo can you convert it to black and white?
Yes, that is possible.
Can I clean a wooden product?
Yes, but only with a dry cloth. Absolutely no detergent or water use, this affects the wooden product.
Can I put a wooden product also outside?
Unfortunately not, the products are not suitable for outdoor.