Our products are packed and shipped with the utmost care. We will send your order within 3 working days (after approval). You will receive an email once your order has been shipped. PostNL will take care for the delivery of your mailbox post and parcels. In the event of failure to deliver on time by PostNL, PUURRR.com is not liable. Delivery in the Netherlands is generally within 1 to 2 working days.
All orders are carefully packaged. However, it is possible that your order has been damaged during the transport. In this case, please contact us within 24 hours of receipt.
A PUURRR. product which is custom made can not be returned. For all other products you have 14 days to change your mind regarding the exchange or return of your order. Within this period you can inform us that you want to return items to us. You can do this by sending us an email. As soon as we have received the products in undamaged condition and in the original packaging, we will return the purchase price (without shipping costs) within 1 week. Returns are at your own expense and for your own risk. (Note: always ask for proof of shipping and keep it well).